As employers well know by now, in 2005 the Ontario Government started on a 20-year legislative journey, passing the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), with the objective of achieving accessibility for all Ontarians by 2025. The legislation covers five broad areas, establishing accessibility standards related to (1) information and communications; (2) employment; (3) public spaces; (4) customer service; and (5) transportation.
This time last year we reported on the accessibility standards and deadlines that both small and large organizations would be required to meet in 2015. That post can be found here. Following the AODA phased implementation plan, the next set of deadlines are fast approaching. Employers must once again ensure they are prepared to meet the obligations set out in the Accessibility Standards for Customer Service, and the Integrated Accessibility Standards Regulations. The requirements to meet will vary depending on the size of your organization.
The following accessibility requirements take effect January 1, 2016: