Franchisors who place strict controls on their franchisees may also have to answer for their franchisee’s human rights practices.
Product and service consistency is the backbone of coffee giant Tim Hortons’ successful business model. Tim Hortons, like many other successful franchisors, imposes a strict regime on its stores in order to ensure that all Canadians can get the same cup of coffee, in the same cup, regardless of where they order it. Control manifests itself through an extensive franchise agreement, detailed operations rules and regular audits of individual stores.
Continue Reading Is the price of a consistent cup of coffee shared human rights liability?